Support Plans
Get the help you need to build and scale your IoT solutions with Qubitro's comprehensive support options.
on first contact
Choose the right support for your needs
Our support plans are designed to provide the right level of assistance for businesses at every stage.
Standard Support
- Ticket-based support with 48-hour response time
- Access to comprehensive documentation and guides
- Support ticket system via Qubitro Portal
Premium Support
- Direct email support with 12-hour response time
- Priority ticket handling for faster issue resolution
- Scheduled monthly check-ins with a support specialist
- Technical consulting for implementation advice
Enterprise Support
- 24/7 priority support with SLA guarantees
- Dedicated support team with account manager
- Custom development and integration services
- Enterprise-grade SLA and security guarantees
- Solution architecture consulting and planning
Our Support Commitment
At Qubitro, we're committed to providing exceptional support for our platform. Our team of IoT experts is here to help you succeed.
Expert Team
Our support team consists of certified IoT specialists with an average of 7+ years of industry experience.
Global Coverage
With support staff across multiple time zones, we provide assistance when and where you need it most.
Enterprise Ready
Our enterprise support adheres to industry standards with formal SLAs and security compliance.
Certified Secure
Our platform and support services comply with industry security standards and GDPR requirements.
Personalized Approach
We tailor our support to your specific needs, understanding your unique challenges and goals.
Proactive Support
We monitor your systems and alert you to potential issues before they impact your operations.
Qubitro's support team has been essential to our success. Their expertise and responsiveness helped us solve complex challenges and accelerate our IoT deployment.
Jeff Crystal
COO, Voltaic Systems
Non-Recurring Engineering (NRE) Services
Our expert engineering team can build custom IoT solutions tailored to your specific requirements.
Custom Widgets & UI
Tailored dashboard widgets and visualization components we build to match your brand and workflow.
Private REST APIs
We build dedicated APIs with custom endpoints and authentication methods to integrate with your systems.
Custom Data Processing
We help you handle complex data requirements with specialized processing pipelines and transformation solutions.
Protocol Integration
We help you connect any device or system to Qubitro with custom protocol support and legacy system integration.
White-labeling
We help you create a fully branded experience with custom domains, logos, and UI elements that match your brand identity.
Custom Device Templates
We create pre-configured device templates optimized for your specific hardware and use cases.
Ready to discuss your custom requirements?
Schedule a consultationFrequently Asked Questions
Common questions about our support services
What's included in the free Standard Support?
Standard Support includes access to our knowledge base and documentation, support ticket system via Qubitro Portal, and ticket-based support with a response time within 48 hours during business days. This is ideal for smaller projects and development environments.
How do I upgrade to Premium or Enterprise Support?
You can contact our sales team to upgrade your support plan. Premium Support is available as a monthly subscription, while Enterprise Support is customized to your needs.
What are the SLA guarantees for Enterprise Support?
Enterprise Support includes guaranteed response times of 1 hour for critical issues, 4 hours for major issues, and 8 hours for minor issues. We also provide uptime guarantees and dedicated points of contact.
Can I request custom development work?
Yes, our NRE services are available for custom development projects. These are priced separately from support plans based on the scope and requirements of your project.
Do you offer multi-year support contracts?
Yes, for Enterprise customers we offer multi-year support agreements with additional benefits and discounted rates. Contact our sales team to discuss the options available for your organization.
Where can I check Qubitro's service status?
You can monitor our real-time service status, including Portal, API, and all background services at our dedicated status page at status.qubitro.com. This page provides up-to-date information about system performance and any ongoing incidents.
Get in Touch
Have questions about our support options? Our team is here to help you choose the right plan for your needs.
Quick Response
We'll respond to your inquiry within 24 hours.
Expert Assistance
Your message goes directly to our IoT specialists.
Tailored Solutions
We'll recommend the right support plan for your needs.
